Farm 2 You
Leveraging local farmer's resources to create an accessible and convenient buying experience for fresh, locally-sourced produce.
Farmers' markets have gained popularity among health-conscious consumers seeking fresh, locally sourced produce. However, visiting the markets regularly can be challenging for many people due to various constraints, while small-scale farmers may lack the resources to offer home deliveries.
In this project, we aim to explore how we can best leverage the resources of local farmers to create a convenient and accessible way for consumers to purchase locally-sourced produce while still preserving the authentic experience of the farmers' market.
Course Project: Service Design | Experience Design| UI Design
Instructor: Prof. Kristian Kloeckl
Jane Effanga, Yixuan Zhong
Oct - Dec 2022
Figma, Miro, Procreate
User research, Stakeholder mapping, Affinity mapping, Service blueprint, Persona, Roleplaying, Storyboarding, Wireframing & Prototyping
Given that farmers often travel to the farmers' market each week, passing by potential customers on their routes, how can we leverage the resources of these farmers to create a convenient and accessible way for consumers to purchase locally-sourced produce, while still maintaining the authenticity and experience of shopping at a farmers' market?
"Farm2You" - A solution that brings the benefits of a farmers market to consumers' doorsteps by allowing them to pre-order fresh, locally sourced produce from farmers and pick it up at a predetermined stop in their neighborhood.
Farm2You facilitates direct communication between farmers and consumers, allowing consumers to easily purchase local produce while also providing farmers with a new sales outlet and helping to support local agriculture.
Storyboard: Illustration of Farm2You Service
Meet Melody, a busy foodie passionate about locally sourced produce. She loves exploring new recipes and prefers buying directly from farmers at the farmer's market. But her busy schedule makes it challenging to visit frequently. That's where Farm2You comes in, providing a convenient and reliable way to access fresh produce.
Exploring and Pre-Ordering
The Farmer Begins the Trip
Tracking the Farmer's Truck
Heading to the Stop
Chatting and Selecting Fresh Produce
Heading Home with Fresh Goods
Preparing Delicious Recipes
Sharing and Engaging with the Community
THE DESIGN PROCESS
Understanding the Challenge
To begin our project, we conducted a stakeholder mapping exercise to identify and analyze the key individuals, organizations, and groups who have an interest or influence in the success of our concept.
Stakeholder mapping helped us to identify the key players and entities involved in the production and distribution of locally-sourced produce.
This enabled us to determine the relevant individuals and organizations we should engage and collaborate with to ensure the success of the project.
After conducting the stakeholder mapping exercise, we visited the Copley Square farmers' markets to gain a deeper understanding of the current state of operations. We conducted informal interviews with three (3) farmers to gather insights into their perspectives on the market and their operations. We also interviewed consumers to understand their motivations and preferences when it comes to buying locally-sourced produce.
Insights gathered from field research
Farmers prioritize sustainable agriculture and direct consumer connections, but struggle to compete with larger producers.
Consumers prioritize freshness and quality, but also seek convenience and affordability.
Both farmers and consumers seek alternative distribution methods for locally-sourced produce.
Farmers primarily sell through CSA programs and farmers' markets but have limited resources for home delivery.
Consumers value the authentic experience of selecting produce from farmers.
Farmers are interested in joining a service to increase sales.
Framing the opportunity
Leveraging on our classmates, we conducted an affinity mapping exercise to brainstorm on the different aspects and considerations associated with local produce, as well as the insights gathered from our field research.
After the affinity mapping exercise, we conducted further analysis of the ideas to identify which themes were most relevant to our project concept. This activity was crucial in ensuring that we took into account all relevant considerations during the ideation phase.
Additional Field Research
We conducted an additional phase of field research by visiting the Boston Public Market and surveying consumers. During the survey, we aimed to gain insights into the preferences and priorities of consumers when it comes to purchasing locally-sourced produce. Specifically, we requested consumers to rank their top 5 considerations when buying local produce.
The process of stakeholder mapping, field research, and affinity mapping enabled us to gain insights and comprehend the requirements and preferences of our primary user groups, namely farmers and consumers. Building on this understanding, we developed two user personas: one for farmers and the other for consumers, to facilitate our comprehension of their specific objectives, incentives, and difficulties.
Generating and refining ideas
During the affinity mapping session, the idea of "ad-hoc buy from delivery truck" emerged as a potential solution. We realized that farmers often travel to farmer's markets and pass by numerous potential customers on their trips. As a result, we began to refine this concept and explore ways to leverage farmers' resources, such as their trucks and farmer's market itineraries, to create a mobile delivery service.
We used the service blueprint to identify potential issues and improve the customer journey. It helped us align touchpoints between customers, farmers, and systems, and address pain points and inefficiencies in the end-to-end experience.
The role-playing exercise helped us simulate scenarios and interactions between customers, farmers, and systems to identify gaps and issues in the customer journey, refine service features and processes, and improve the overall end-user experience.
The necessary functional requirements we identfied include:
Customers should be able to:
receive route announcement notifications
view farm profiles and catalogs
subscribe/unsubscribe to farms
create/update their account details
create a shopping list
track the status of the truck in real-time
set alerts for when the truck is within a certain radius or time
chat with the farm admin
Farmers should be able to
Set up farm profile - catalogue, outlets, commute days and times
Check in and make announcements
Post and update product quantity and price at check-in (first leg of trip)
Update product quantity and discount price at check-in (return leg of trip)
Real time tracking of the truck
Receive notifications for interested customers
Progress tracker - completed trips, remaining trips and ETA
User Flow Diagram
Creating a user flow diagram helped us identify the necessary screens for the Farn2You app and visualize the sequence of screens that a user will encounter while navigating through the app.
Prototyping and Testing
High Fidelity Prototype
SOME KEY DESIGN DECISIONS
Incorporating community features:
We added features for users to find neighbors, search recipes, and post updates to build a stronger community. By connecting users with others who share their passion for supporting local agriculture, we aim to create a more engaging and rewarding experience for everyone.
Farmers' wait time countdown:
To optimize the delivery process and enhance the experience for farmers and consumers, we added a wait time countdown for farmers at each stop. This allows farmers to manage their time more effectively and avoid waiting indefinitely, while also enabling consumers to plan their visits more efficiently and avoid missing out on their desired products.
Unique QR code for consumers: Each consumer gets a unique QR code that enables farmers to track offline activities and purchases. This makes it easier for farmers to manage their inventory and plan for future deliveries, while providing consumers with an added layer of transparency.
Rating system: Implementing a rating system for both farmers and consumers to provide feedback and establish trust and accountability within the community
Pre-ordering feature: enables consumers to reserve items in advance, ensuring that the farmer has enough inventory to meet demand. This feature also benefits farmers by allowing them to better plan their inventory for each stop.
REFLECTION & FUTURE POSSIBILITIES
Reflection: During the design process of Farm2You, we encountered a variety of challenges, including finding a balance between user needs and technical feasibility, as well as keeping the design simple yet engaging. To overcome these challenges, we engaged in several activities, including role-playing, which helped us gain a deeper understanding of our users' needs and preferences. Through the iterative design process, we were able to create a design that we believe addresses these challenges and provides a positive user experience.
Future Possibilities: With the continuous evolution of technology, there are numerous possibilities for future improvements to Farm2You. For instance, we could leverage artificial intelligence and machine learning algorithms to personalize the app experience for each user, based on their preferences and past behavior. Furthermore, integrating blockchain technology could enable greater transparency and traceability in the food supply chain, providing consumers with more information about the origin of their food.